REFUND POLICY

Welcome to artisanhaven.shop.

To safeguard our users’ shopping interests, we have established the following Refund and Return Policy; please read it carefully before making a purchase.

Additionally, due to continuously rising operating costs and long-term operational pressures experienced in recent years, this website is currently undergoing an inventory clearance and business restructuring phase. Most gardening tools, buckets, and related items listed on the site are being sold at a loss as part of this clearance. Some items have limited stock and may not be replenished once sold out. Even during this current clearance phase, we remain committed to diligently handling every customer’s order and addressing any after-sales inquiries.

I. Order Processing and Shipping Times
Order Processing Time: Processed on the same day.
Shipping Time: Approximately 2 business days.
Once payment for an order is successfully processed, we will arrange for our warehouse to ship the items as soon as possible. Actual delivery times may vary depending on factors such as the logistics carrier, weather conditions, or public holidays.

II. Return Request Period
Users may request a return or refund within 30 days of receiving their items.
Requests submitted more than 30 days after receipt may not be accepted.

III. Return Conditions
To ensure a smooth return process, please verify that the items you wish to return meet the following criteria:
The items have not been heavily used, damaged, or soiled.
All original accessories, packaging, and accompanying materials are intact and included.
The items remain in a resaleable condition.
Valid order information is provided.
If the returned items do not meet these return requirements, we may be unable to process the refund.

IV. Non-Refundable Situations
Refunds may not be granted in the following circumstances:
The return request is submitted after the 30-day return period has expired.
The items have been damaged due to user mishandling.
The items are missing original accessories.
The items were not purchased from this website.
The items are special products explicitly marked as non-returnable or non-exchangeable.

V. Refund Processing Time
Once we have received and inspected the returned items, we will process your refund request as quickly as possible.
Refunds are typically credited back to your original payment method within 3 business days.
The actual time it takes for the funds to appear in your account may vary slightly depending on your specific payment provider.

VI. Order Cancellation Policy
If an order has not yet been shipped, users may contact Customer Service to request a cancellation.
If an order has already been shipped, you must follow the standard return procedure to request a refund.

VII. Clearance Item Disclaimer
As the website is currently in an inventory clearance phase, some items are available in limited quantities only. In the event of insufficient stock, product discontinuation, or an inability to fulfill an order, we will contact the user promptly to arrange a refund. Although we are currently in a clearance sale phase involving sales at a loss, we will continue to provide standard after-sales support and diligently process all user requests for refunds and returns.

VIII. Return Address
Once you have requested a return and received confirmation, please return the item(s) to the following address: 241 36th St, Lindenhurst, NY, 11757-2649.
Please do not return items directly without prior confirmation, as doing so may delay the processing of your refund.

Thank you for visiting and supporting artisanhaven.shop.