CARRIAGE TERMS

Welcome to artisanhaven.shop.

This Shipping Policy applies to all gardening tools, buckets, and related merchandise purchased through this website. Please read the following information carefully before placing an order.

Additionally, due to continuously rising operating costs and sustained business pressures in recent years, this website is currently undergoing an inventory clearance and business restructuring phase. Most items on the site are being sold at a loss as part of this clearance; some inventory quantities are limited and may not be restocked once sold out. Even during this clearance phase, we will continue to process orders normally and provide full shipping and after-sales services.

I. Shipping Regions
All products on this website are shipped exclusively from our U.S. warehouse and are available for delivery within the United States only.
We currently do not offer international shipping services.

II. Order Processing Time
All orders are typically processed on the same day they are placed and successfully paid for.
Once an order has been confirmed, we will promptly arrange for our warehouse to pack and dispatch the shipment.
Order processing times may experience slight delays during holidays, inventory audits, or other special circumstances.

III. Shipping Duration
Once an order has been dispatched, the standard shipping duration is approximately 2 business days.
Actual delivery times may be influenced by the following factors:
Weather conditions
Logistics volume peaks during holidays
Courier service delivery schedules
Shipping conditions in remote areas
We will make every effort to ensure that your order is delivered in a timely manner.

IV. Delivery Information
Once an order has shipped, customers can track their delivery status using the logistics information provided by the system.
If delivery fails due to an incorrect shipping address, the absence of a recipient to sign for the package, or other reasons attributable to the customer, this may result in delivery delays or additional delivery complications.
Please carefully verify your shipping information when submitting your order.

V. Returns and Refunds
Customers may request a return within 30 days of receiving their merchandise.
Returned items must meet the website’s return criteria, including:
The item must not show signs of significant use or damage
All original accessories must be included
The item must remain in a resalable condition
Once a refund request has been approved, the refund amount will typically be credited back to the original payment method within 3 business days.

VI. Shipping Irregularities
Delivery times may be affected in the event of the following circumstances:
Force majeure events
System malfunctions at the logistics provider
Natural disasters or severe weather conditions
Peak periods during holidays
In the event of such delays, we will actively assist customers in contacting the logistics provider to resolve the issue.

VII. Shipping Information for Clearance Items
As some items currently listed on our website are part of a clearance sale, the inventory levels for certain products may fluctuate rapidly. In the event of stock shortages, product discontinuation, or an inability to fulfill an order, we will promptly notify the user and arrange for a refund.

Thank you for visiting and supporting artisanhaven.shop.