PRIVACY POLICY

Welcome to artisanhaven.shop.

We attach great importance to the personal information and privacy security of every user. This Privacy Policy is designed to explain how we collect, use, store, and protect your relevant information when you visit and use this website.

Additionally, due to continuously rising operating costs and long-term operational pressures in recent years, this website is currently undergoing an inventory clearance and business restructuring process; consequently, some items are being sold at a loss as part of this clearance. Even during this current phase of operational adjustment, we remain committed to taking user information security seriously and will continue to maintain normal website services and customer support.

I. Scope of Information Collection
When you use artisanhaven.shop, we may collect the following information:
The name, shipping address, contact phone number, and email address you submit
Order information and payment-related details
Logistics and delivery information
Your browsing history on the website and device information
Cookies and website access data
The aforementioned information is used solely for order processing, logistics and delivery, customer service, and the optimization of website operations.

II. How We Use Information
The information we collect may be used for the following purposes:
Processing orders and delivering products
Providing after-sales and customer support services
Sending order notifications and logistics updates
Improving website functionality and the shopping experience
Preventing fraud and detecting abnormal transaction behaviors
We will not sell or rent your personal information to any third party.

III. Payment and Transaction Security
We implement reasonable security measures to protect users’ order and payment information. Some payment services may be provided by third-party payment platforms; the associated payment processes are protected by the security policies of the respective payment institutions.
To ensure transaction security, please do not submit personal information through unofficial website channels.

IV. Use of Cookies
This website may utilize Cookie technology for the following purposes:
Remembering the contents of your shopping cart
Enhancing your website browsing experience
Analyzing website traffic and user usage patterns
You may disable Cookies in your browser settings according to your personal preferences; however, doing so may prevent certain website functions from operating correctly.

V. Third-Party Services
To facilitate order delivery, payment processing, and website operations, we may collaborate with third-party service providers, including:
Logistics and delivery companies
Payment service institutions
Website technical service providers
These collaborating partners are permitted to use necessary information solely within the scope required to fulfill their respective services.

VI. Information Storage and Protection
We implement reasonable technical and administrative measures to prevent unauthorized access, disclosure, or alteration of user information. Furthermore, we will retain your relevant information only for as long as is necessary for business operations, legal compliance, or the provision of after-sales services.

VII. Inventory Clearance Operations
As the company is currently undergoing an inventory clearance phase following a period of sustained financial losses, certain website operations and product inventory levels may be subject to periodic adjustments. However, regardless of how the website’s operational status may evolve in the future, we remain committed to safeguarding the security of the personal information and order data you have submitted, and we will continue to fulfill our service obligations regarding all existing orders.

VIII. Updates to the Privacy Policy
We may modify and update this Privacy Policy periodically in response to changes in the website’s operations. Any updated content will be published on this page; your continued use of the website constitutes your acceptance of such updates.

Thank you for visiting and supporting artisanhaven.shop.